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Hybrid Agents - Being Required to take Tech Support - Customer Service - Sales - Retention calls

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Jaht


Arresto Menor
Tech-support ako sa isang program tapos ni-re-require kami mg-training for customer service, pagkatapos nun ay ittrain din kame for retention. Eventually, yung calls na mare-rereceive namin sa isang araw ay halo-halo na. In other words, Hybrid-consultants. Yung dating sa aming mga apektado ay cost cutting, imbes na mag-hire sila ng additional na workforce for Customer Service and Retention, i-t-train na lang kami para lang makatipid, di naman po nagbabago yung sweldo namin. Meron po ba legal advise para dito?? or wala kami choice kung hindi sumunod na lang?

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attyLLL


moderator
answered your other post


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Warning and Disclaimer: I am not your lawyer; and you are not my client. With the limitations of an  Internet forum, a thorough review of your concern is not possible. View my comments at YOUR OWN RISK. It is best to actually retain a lawyer for your individual concerns.
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Jaht


Arresto Menor
attLLL
"hard situation. keep at it and you can be considered on a promotion track. complain, and that's a career killer.

talk to your supervisor and HR and try to get a proper agreement on what's to happen."



--atty, meron na po kasi kame kasama na kinausap ang H.R, sinabi nya na tech support lang ang pinirmahan nyang contract at tumatanggi sya mg-dagdag ng skill at tumanggap ng mga Customer Service Calls, ang nangyari po ay di muna sya pinapapasok at pwede daw sya kasuhan ng insubordination..

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attyLLL


moderator
refusing to work would not have been my recommendation while the matter was being resolved.


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[i] Visit our FB Page: BPO Employee Legal Advice
Warning and Disclaimer: I am not your lawyer; and you are not my client. With the limitations of an  Internet forum, a thorough review of your concern is not possible. View my comments at YOUR OWN RISK. It is best to actually retain a lawyer for your individual concerns.
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