If a memo was issued by the company, or just an account for this matter..since this is a BPO company, can they be regarded to as "contract" even though the contents of that Memo was not included in the Employment Contract that you have signed?
If you were to be terminated due to attendance issues that arised conflicting with the account, should you be terminated at all by the company even though the policy that "you have an issue with" is just with the account and not with the company?
5 attendance issues = termination
3 attendance issues = termination
Should the agent be terminated since he has violated the Account Policy, even though under Company Policy, he/she still has two chances (based on example above) of being in violation of Company Policy?