Last year i was able to loan an SUV, been a good payer for a year, until tragedy came to the family and my Aunt died of Bone Cancer.
I was struggling to pay everything car, medicals, grocers, as modesty aside i'm the highest earning guy in the family. There was an instance where they made me pay 2 months which i did.
I struggled with the payment, i went and open an ATM account for them to debit my payment. The main branch told me to execute an auto debit form in the local branch which i did.
Made two payments however non-debited so i inquired they told me the same thing make an auto debit which i told them i did, i even left the amount to be debited blank.
Now out of no where 6-8th months they suddenly forwarded my account to a collection agency and demand either i pay full or surrender the unit, i paid a year already and the car has sentimental value already i am telling them i am willing to settle but not the entire thing i can even pay twice a month if needed... What else can i do for them not to get my SUV?
I did not recieve any call since January, whereas i have tried to get in touch with them and even sent them an email prior the collection agency coming to the picture.
Hope you can help me.