I am part of a Wave 1 for a Call Center pioneer account which started sometime in February 2012.
Recently, our company have started issuing Notice to Explain (NTE) Memos to us agents who had attendance issues (lates & absences) covering the month of February up to June. For some, they incurred total of 7-14 lates and 5-9 absences.
Although, most of us argued that we informed our Team Manager of our lates and absences and were approved. However, according to the Memo issued against us, we are already on the stage of Termination of Employment. We also reasoned out that our Managers didn't inform us whatsoever that we are nearing the allowable limit for tardiness or absences.
Our upper management said that our attendance report are generated on a Quarterly basis, hence, we were informed about it just recently along with the issuance of the Memo. This is the first time I heard of such thing in the Call Center / BPO industry.
Is it legal to issue a Memo for Termination without prior verbal or final written warning? If we get terminated from our employment, will it be a legal ground to file a wrongful termination lawsuit?
Will appreciate very much your advice on this matter.