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I need help.. (GLOBE issue)

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1 I need help.. (GLOBE issue) on Fri Jul 27, 2012 4:10 pm


Arresto Menor
I need your help po..

Eto po yun story, after 8 months namin magamit yung globe broadband bigla nalang akong nawalan ng net for 2 weeks, i even called globe hotline regarding with my concern. Sabi nila hindi daw magagawa o mapupuntahan yung bahay namin kasi ang problema daw ongoing ang globe site maintenance po.

After a month wala parin akong net tumawag na ako na mag 1 buwan na yun pero on going parin daw yung site maintenance, yung tumawag kami po pala na sabi maintenance parin sinabihan ko na po na pwede nalang ba paputol yun considerasyon man lang po, sabi need daw namin bayaran 2thou disconnection fee and sabi ko dun sa nakausap ko bakit namin babayaran e kayo naman may problema.

So we decided na wag ng bayaran po pero ni-rebate po nila 1month namin ang kaso hindi na namin natignan kung may net na kami o wala parin basta po hindi nalang namin binayaran yung sumunod po na bill.

And then eto na po si makulit na globe tawag ng tawag na settle daw po namin. Eto po ang nasa text po nila

Good day, (Pangalan ko po and mali rin po para spelling nung records nila na name ko may isang letter na mali). Considering that we have a limited time frame to work out a settlement on your Innove Communications (GLOBE) Acct. NO. 8-------- in the amount of P7,702,67, unless we received your payment within 24hours, you give us no alternative but to instruct our lawyers to proceed with the filling of formal complaint against you before the Trial Court of Makati City, which shall include claims fro damages and attorney's fee without further notice. (Republic Act No. 9150)

Makakasuhan po ba kami dahil sa panget na serbisyo nila, noon binabayaran sila ng maayos hindi nila ayusin serbisyo nila sa tao. Pano po gagawin namin?

Kahit hindi mo na nagagamit yung net nila tumatakbo yung bill po nila. 8months namin nagamit yung net po, 1year contract po kasi yun.

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2 Re: I need help.. (GLOBE issue) on Sat Jul 28, 2012 8:02 am


imo, globe is entitled to collect from you whether you used it or not especially after they fixed the problem and rebated you for one month

but i doubt the will go so far as to file a case against you.

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