1) Failure to assist an account
The account is not ours and we are asked to assist by using another person's credentials.
Though I did assist despite the fact breaching the confidentiality of access to company applications, since I used another person's log-in.
2) Not replying to a messages
This was not sent on company email but through chat which was my own personal account. Which I do not check at every minute when at work.
What can counter IR can be filed? And can this be brought forth to DOLE.