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Need advice on Termination

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1 Need advice on Termination on Sat Aug 18, 2012 4:46 pm

apple27


Arresto Menor
Hi, I am a new member here! We really need your help because there are 20 employees about to loose their job. Here is our case:

Our Company issued a Memo to 20 agents who failed certain metrics for 2 months (NPS,CRR and ACS). We were given Final Written Warning and were asked to sign a performance improvement plan which states that if we do not meet certain objectives in 30 days, our employment will be terminated.

We are expected to reach our targets within 30 days but these targets are very difficult to achieve especially for NPS and ACS which are survey-based.It's really impossible to pass it and you really need a lot of luck for good surveys.

We believe that our right to due process was violated. The management only based it from 2 months scores and these metrics are survey-based. We don't even have previous escalations for such metrics. The VP of the Company just instructed HCD to give us final warning based on the last 2months scores for such metric which is really unfair. We understand that the company can loose the account for failed NPS,ACS,CRR scores but we should have been given fair treatment or just cause for being included on the list of 20 agents. Better if it's Year to Date scores and not 2 months basis to make it fair. If you look at the list,these agents are tenured and not even "pasaway" and some are even performing agents if you base it on Scorecard.

Can we file a case? We really need your help and advice. Thank you!

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2 Re: Need advice on Termination on Mon Aug 20, 2012 10:24 pm

attyLLL


moderator
focus first on filing your written explanations if you were served with NTEs


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3 Re: Need advice on Termination on Tue Aug 21, 2012 6:39 am

apple27


Arresto Menor
we were not asked to submit NTE. they just gave us the 30days action plan and if we don't pass it, we will be terminated.

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4 Re: Need advice on Termination on Tue Aug 21, 2012 9:10 pm

attyLLL


moderator
so Notices to Explain haven't been issued yet? focus on fulfilling the requirements. if it's not possible, start preparing your arguments why the requirements were not reasonable.


_________________
[i] Visit our FB Page: BPO Employee Legal Advice
Warning and Disclaimer: I am not your lawyer; and you are not my client. With the limitations of an  Internet forum, a thorough review of your concern is not possible. View my comments at YOUR OWN RISK. It is best to actually retain a lawyer for your individual concerns.
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