Working in a call center as a trainer. ako lang po ang employee done na may edad na. New metrics po were set to measure performance are too subjective.
Ex. metric 1 is "Feedback from Operations" which is 40% of our score. score are 1(being the lowest) - 5. no specifications as to what needs to be done. no definition kung pano ang 'support' na hinahanap nila. I tried supporting by doing phone time when i have no training classes but still 1 pa rin and i might loose my job because of poor performance.
sa part where I'm measure AS a TRAINER -- i get a score of 4 naman,meaning I'm good at doing my actual job description.
bago lang po ang set na metrics na 'feedback from operations' Question: is it really fair to be found 'poor performance' against a metric that's structured so subjectively?
I will appreciate your insight.