My brother issued affidavit of loss (notarized) of his company ID, after one week he went to singapore for a better job, the HR of his former company advised him to send a authorization letter for the company to deposit his separation pay along with valid ids, My brother did what was instructed to him, He sent the authorization and scan IDS, on the scan IDs' his former company ID was included, HR questioned him about the ID which he declared loss, My brother explained in detail that the scan copy was saved on his laptop before he leaves the company, Now, The person in charge won't release the separation pay because according to her, she believes that the ID was not loss at all. On her descretion alone she held the separation pay and advised my brother to coordinate with his former boss to testify that the ID was really lost.
My question is. does the affidavit of loss is not enough for my brother to get the separation pay?, What is the purpose then of the affidavit of loss if this will not be honored by the company?.
Please help me what to do,