Situation: We have a new CEO in our call center who reviewed our contract with the client and as per management the CEO found out that their is an excess in the ratio of supervisors and QA analysts versus that of
the agents taking calls in the operations.
Action Taken by the management: Excess supervisors and QA Analysts took calls 8 hours every shift with 1 hour break. Soon these excess will be measured in terms of their proficiency by a new set of score metrics since they are now taking calls, diffrent from the score metrics they used to have when they were still supervisor and/or QA Analysts.
1. Does the situation these supervisors and QA Analysts are now in be tantamount to be under constructive dismissal?
2. They used to be part of the staff of the company being supervisors and QA, and now they are taking calls like regular agents, does it merit 'demotion in rank'? There were no changes in their salary though but they now have new tasks to perform.
3. Can the transfer be challenged as 'unreasonable, inconvenient, and prejudicial'?
4. Can we challenge the employer on its ground for doing so? Granted that we will, how strong will be our case should the employer present their rights to transfer or change assignments with their employees?
Thank you in advance for your time.