hi! i just wants to inquire on what to do because i bought my brother a cellphone from a store in a supermall on Feb 9, 2013. then on the first day he was using it, the phone seems to be defective. it keeps on freezing, and the battery drains fast. i asked my brother to monitor the phone and put in on "airplane mode" or standby mode and not use any application. but then the same issue persist. then he called the company at the same day, they ask him to do a reset on the phone (which is not so convenient since he just got the phone for one day) but then he did a reset but same issue still. then we went back to the store, they are requiring us for a technical report from their service center so they can replace the device, so we did acquire one that tells the phone is defective. we went back to the store a week later, they did replace the device. but then, the same issue is happening on the phone. my brother called again, then the store said they need another technical report so they can do a refund but it will still be undergoing a "process". so my brother went again to get another one, but that service center wont give him any technical report anymore, and they are telling him that his option is to give them the device and they are going to send it to the manufacturer to have it repaired (which, is not even an option).
my issue is: we dont want a repaired phone or even a replacement, we just want a refund. and by the way, how long will it take to process a refund? thanks **and we bought the phone in cash
Last edited by priti tan on Wed Feb 20, 2013 10:15 pm; edited 1 time in total (Reason for editing : additional information)