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Refunds Policy in the Philippines

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1 Refunds Policy in the Philippines on Wed Feb 20, 2013 10:05 pm

priti tan


Arresto Menor
hi! i just wants to inquire on what to do because i bought my brother a cellphone from a store in a supermall on Feb 9, 2013. then on the first day he was using it, the phone seems to be defective. it keeps on freezing, and the battery drains fast. i asked my brother to monitor the phone and put in on "airplane mode" or standby mode and not use any application. but then the same issue persist. then he called the company at the same day, they ask him to do a reset on the phone (which is not so convenient since he just got the phone for one day) but then he did a reset but same issue still. then we went back to the store, they are requiring us for a technical report from their service center so they can replace the device, so we did acquire one that tells the phone is defective. we went back to the store a week later, they did replace the device. but then, the same issue is happening on the phone. my brother called again, then the store said they need another technical report so they can do a refund but it will still be undergoing a "process". so my brother went again to get another one, but that service center wont give him any technical report anymore, and they are telling him that his option is to give them the device and they are going to send it to the manufacturer to have it repaired (which, is not even an option).
my issue is: we dont want a repaired phone or even a replacement, we just want a refund. and by the way, how long will it take to process a refund? thanks **and we bought the phone in cash



Last edited by priti tan on Wed Feb 20, 2013 10:15 pm; edited 1 time in total (Reason for editing : additional information)

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2 Re: Refunds Policy in the Philippines on Thu Feb 21, 2013 9:35 am

jd888


moderator
You can demand for a refund. Keep the Receipts; you are gravely inconvenienced by this commercial establishment. The products seems to be not Quality Controlled. Is this China Phones or Refurbished Phones?

3. Why is the presence of a “No Return, No Exchange” notice considered deceptive?

Such statement is considered deceptive because consumers may return or exchange the goods or avail of other remedies, in case of hidden faults or defects, or any charge the buyer was not aware of the time of purchase. By provision of law, sellers are obligated to honor their implied warranties and grant corresponding remedies to consumers.

6.Can a store exercise only a policy of exchange but not refund?

Consumers are entitled to either an exchange or refund, as long as there is a defect in the quality of goods or imperfection in the service.


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Please be reminded that this advice is based solely on the facts you have narrated and my appreciation of the same. My opinion may vary when other facts are changed or elaborated.
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3 Re: Refunds Policy in the Philippines on Thu Feb 21, 2013 12:03 pm

priti tan


Arresto Menor
the equipment is brand new, that's why we want to file a complaint.
the service center do not want to issue a technical report, they keep on insisting that we give them the phone to be repaired by the
.

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4 Re: Refunds Policy in the Philippines on Thu Feb 21, 2013 1:00 pm

jd888


moderator
Pls. go ahead with the complaint, so that the merchandiser may learn something from marketing mediocre merchandise.


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Please be reminded that this advice is based solely on the facts you have narrated and my appreciation of the same. My opinion may vary when other facts are changed or elaborated.
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5 Re: Refunds Policy in the Philippines on Fri Apr 18, 2014 12:53 am

ipisboomz


Arresto Menor
Hi, Can I have advice? I purchase an item DSLR camera and after more than 2 week I discovered that the camera has hidden deffect. The 7 days replacement already not covered. Do I have rights to have a replacement of my camera? They asked me to bring it to the service center of the camera for inspection. And the service center of the product will decide if it is for replacement or for repair - Hope you can help me since the service center will resume on may 12 due to the transition of the company handling Nikon by columbia. I bought the camera on Camera Haus at Megamall.

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