That same person has PUBLICLY HUMILIATED my mother (with witnesses) who is 67 years old. The public humiliation has severely affected my mother's health, giving her constant anxiety attacks and nearly a month-long sleepless nights to this date. The harasser is without remorse and has not ever given a sincere apology.
(The apology this person gave always came with indifferent excuses. -- I guess this person haven't heard of the saying "Never ruin an apology with an excuse.)
Where do we address a complaint against this person? Please help us. Any feedback would be most helpful and appreciated.