I'm currently employed in a BPO company. To give a brief background on why this is relevant, I want to gently point out that majority, if not all, Bpo centers have a company rule against bringing electronic data devices, including cellphones, to work. Aside from that, BPO has the reputation of accepting employees from different backgrounds with less care (background checks, NBI checks, etc)
Moving forward, this past Sunday, I had a graveyard shift. At one point, I had to approach a TL for advice on a situation that's clearly above my agent status. He forwarded me to his second in command (as we call it, TECH COACH) since that person has the authority to approve my request. Needless to say, I had the unfortunate duty to look for that person. I asked one of my mates where her station was, and went to it immediately. It took me less than a minute to figure out that the person wasn't there. Her station was isolated. It was a sunday so only a few agents are in.
I called out to my mate and said, "waley naman eh!" walking back to the TL immediately. The TL and I spoke in regards to the issue for a few minutes, then I returned to my station.
Approximately ten minutes after, the tech coach approached me and called my attention. In a voice that could be heard by people around me, she asked me if I saw her phone. I said no. I informed her of what happened and why I went to her station. She immediately said, "Ikaw lang daw ang dumaan dun." At that time, she was panicked. She left, but returned a couple of minutes later with a TL, asking me again if I saw nothing. I said no. I did not.
She took me aside and asked for my permission to look inside my bag. I immediately said yes, to clear out suspicion. I opened it in front of my co workers as witnesses. She left again. At this time, I felt deeply humiliated, and ashamed. I didn't know if it was my imagination or if it was true, but I felt eyes on me.
To make matters worse, she made one of my friends approach me to check my bag again. At this point, I was shaking with anger and shame. Sobrang nakakahiya. In fairness though to my friend, she has the intention to pull me aside to check my bag, but I refused. In my head, if they were to check my bag, they do it infront of people to at least prove my innocence, not only to them but also with others.
At this point, I was close to crying. I was never really good at handling false accusations.
Monday night, I was informed that that person was asking people I'm close with if I had any "history", where I was, who saw me, what time, etc. One of the people I spoke to even let slipped that I was the primary suspect and possibly the ONLY suspect. But of course, she followed up with the non-committal clause "Hindi ko naman siya pinagbibintangan pero..."
She demanded to see the CCTV footage to incriminate someone. I will not assume it's me, but that nagging space in my head says yes.
I spoke to my TL and manager about this. I even requested for the CCTV as well. And they said that they would "talk to her". The CCTV request is taking too long, and I'm afraid that her rant may have reached people who does not even know me, planting an idea in their head that I am a thief.
Guys, I'm afraid that my integrity, my reputation and my credibility is at risk. And at a company that I worked hard for. I'm sorry for the long post, but I wanted to include all of the details as much as possible.
I'm ready for the CCTV and ready to prove my innocence. But if the management refuse to take care of this, I'm thinking to moving this to legal action. I just don't know if my case meets the requirements.