Free Legal Advice Philippines

Disclaimer: This web site is designed for general information only and does not create attorney-client relationship. Persons accessing this site are encouraged to seek independent counsel for legal advice regarding their individual legal issues.

Log in

I forgot my password

You are not connected. Please login or register

HOUSE BILL 2592 BPO Workers Welfare and Protection Act

View previous topic View next topic Go down  Message [Page 1 of 1]


Arresto Menor

SECTION 1.Short Title. – This Act shall be known as the “BPO Workers’ Welfare and Protection Act”

SECTION 2.Declaration of Policy. – It is hereby declared the policy of the State to protect the rights, and promote the welfare of workers in the Business Process Outsourcing (BPO) industry and to take appropriate steps to recognize such rights and welfare. The State recognizes the role of BPO workers in nation-building and that protecting and promoting their rights and welfare form an integral part of national development. The State shall strive to improve and promote their social and economic status, living and working conditions, terms of employment, professional growth and career development.

SECTION 3.Coverage. – This Act shall cover all employees and workers engaged in the Business Processing Outsourcing industry.

SECTION 4.Standard of Treatment. – The employer and the supervisors must, at all times, treat the BPO worker in a just and humane manner and ensure and provide that rights and benefits of BPO workers be accorded them as mandated by Presidential Decree 442, otherwise known as the Philippine Labor Code. Abusive language, physical violence or any act which debases the dignity of a person shall not be used against the employee.

SECTION 5.Access to Relevant Information. – The State shall ensure that BPO companies allow their workers and employees access to relevant information to make them understand their rights, benefits, obligations, conditions and realities attending to their profession. BPO companies shall not restrain their employees from organizing or attending activities, such as, but are not limited to, workshops and symposia, that seek to equip BPO workers with relevant information with regard to their rights, welfare and conditions.

SECTION 6. Protection from Understaffing or Overloading. – There shall be no understaffing or overloading of BPO workers. The ratio of BPO worker to client quota or quantitative targets shall be such as to reasonably effect a sustained quality of service at all times without overworking the worker and over-extending his/her services beyond what is stipulated in the employment contract, or what is allowed as the worker’s regular hours of work. The employer may request the employee to perform tasks beyond the duties stipulated in the employment contract;Provide d, That the employee consents and;Provided, That such tasks are duly compensated by the employer with an additional pay of not less than 25% of the regular rate per hour.

SECTION 7.Regularization. All BPO workers shall be considered regular employees upon the sixth month of employment as trainee or apprentice, or upon the completion of a maximum probationary training period of six months.

SECTION 8. Right to Self-Association, to engage in Collective Bargaining, and to participate in Democratic Exercises. – It shall be unlawful for any person or company to restrict the right of BPO workers to join, organize, or assist organizations, to collective bargaining and to participate in the deliberation of issues and in the formulation of policies that affect them.

SECTION 9.Freedom from Interference or Coercion. – It shall be unlawful for any person or company to commit any of the following acts of interference or coercion:
(a) to require as condition of employment that BPO employees shall not join, form or assist in the formation of an organization;
(b) to discriminate in order to encourage or discourage membership in an organization;
(c) to prevent a BPO employee from carrying out his duties and functions in his organization to penalize the employee for any lawful action performed in that capacity;
(d) to perform acts calculated to diminish the independence and freedom of the union or organization to direct its own affairs.

SECTION 10. Freedom from Company Bond. – It shall be unlawful for any person or company to compel a BPO worker to commit to a company bond, imposing an exorbitant fee to be paid by the employee upon leaving the company before a specified length of time.

SECTION 11.Right to Money Claims. – The company may not, in any case, prevent a BPO worker from receiving his/her rightful money claims arising from labor disputes.

SECTION 12. Protection from Discrimination. – BPO workers shall be protected from discrimination by reason of sex, sexual orientation, age, political or religious beliefs, civil status, physical characteristics or disability, or ethnicity.

SECTION 13. Safeguards in Administrative Proceedings. – In any administrative proceeding, a BPO worker shall have:

(a) the right to be informed of the charges;
(b) the right to full access on evidence against him/her;
(c) the right to defend himself/herself or by a counsel of his/her choice;
(d) the right to be given adequate time to prepare his/her case, which shall in no case be less than one week;
(e) the right to appeal to designated authorities;
(f) such other rights as will ensure fairness and impartiality during proceedings.

SECTION 14. Regular Hours of Work. – Normal hours of work for BPO workers shall not exceed eight (Cool hours a day. Any work done by BPO employees beyond the regular hours of work shall be duly compensated by the employer.

SECTION 15. Overtime Work. – BPO workers may be required to render services beyond his/her required working hours in cases provided for in the Labor Code;Provided, That the employee is paid for the overtime work with an additional compensation equivalent to not less than his regular wage plus twenty-five percent (25%).

SECTION 16. Night Shift Differential. – BPO workers shall be paid a night shift differential of not less than ten percent (10%) of his regular wage for each hour of work performed between ten o’clock in the evening and six o’clock in the morning.

SECTION 17. Rest & Meal Periods. – BPO workers shall be entitled to compensable rest periods and meal periods not less than what is provided for in the Labor Code and other existing laws. Employees shall have the right to brief restroom breaks, which shall not be shorter than five minutes each, with intervals of two hours during their working hours. To comply with such, the BPO company shall devise a mechanism in order to ensure the implementation of regular restroom breaks among its workers without sacrificing the continuous flow of work among its employees.

SECTION 18. Regular Working Days. – All BPO workers shall render work for not more than six (6) consecutive days per week. While the specific day of the week set aside as rest day may be stipulated in the employment contract, the same may be changed for another day of the week upon the mutual agreement of the employer and the employee;Provi de d, That the employer shall respect the preference of the employee for his/her weekly rest day when said preference is based on religious grounds.

SECTION 19. Work on Holidays. – BPO workers may be required to work on days designated as non-working holidays in the Philippines granted the nature of their profession;Provi de d, That the employer shall duly compensate the employee’s work on such days in accordance to existing laws with regard to holiday pay.

SECTION 20. Leave Benefits. – BPO workers shall be entitled to all leave benefits and privileges, such as but not limited to maternity, paternity, vacation and sick leaves, as provided for under existing laws:Provide d, That upon separation of the employee from service, they shall be entitled to all accumulated leave credits with pay. No employee may be terminated based solely on unapproved leaves without affording the employee due process in an administrative proceeding.

SECTION 21. Transportation Benefits. – In the absence of or in the lack of safe and adequate public transportation services in BPO workers’ places of work, they shall be entitled to safe transportation service, which may include, but are not limited to shuttle services, to and from the place of work to designated drop-off points, to be provided by the company in order to facilitate the safe commute of employees at vulnerable times at night or early in the morning.

SECTION 22.Medical Examination and Treatment. – BPO workers shall be entitled to a medical examination free of charge upon entry in the BPO company and not merely upon regularization, and every year thereafter during his/her tenure of employment. They shall also be compensated for injuries and medical complications arising from and related to their work in accordance to existing laws, labor policies, guidelines or circulars as the case may be.

SECTION 23. Workplace Policy on Occupational Safety and Health – An occupational safety and health policy shall be formulated by each BPO establishment addressing the safety and health concerns in BPO workplaces and worksites, in accordance with the Occupational Safety and Health Standards (OSHS) and other related OSH issuances.

SECTION 24. Security of Tenure. – No employee may be terminated except for just cause as may be provided by the Labor Code and other existing laws and after due process in an administrative proceeding as provided for in this Act.

SECTION 25. Prohibition Against Elimination or Diminution of Benefits. –Nothing in this Act shall be construed to eliminate or diminish in any way existing benefits being enjoyed by BPO employees at the time of the effectivity of this Act, or benefits beyond the minimum standards set forth by this Act.

SECTION 26. Penal Provision. – Any person or company who violates the provisions of this Act shall be punished with a fine of not less than Twenty Thousand Pesos (P20,000) and/or imprisonment of not less than two (2) months but not more than one (1) year, or both at the discretion of the Court.

SECTION 27. Separability Clause. – If any provision of this Act is declared unconstitutional or invalid, the remainder thereof not affected thereby shall continue to be in full force and effect.

SECTION 28. Repealing Clause. – All laws, ordinances, rules and regulations, other issuances or parts thereof which are inconsistent with this law are hereby repealed or modified accordingly.

SECTION 29. Effectivity. – This Act shall take effect fifteen (15) days after its publication in at least two newspapers of general circulation.

approved na po ba ang batas na ito?
kasi my employer violates some sections in this bill..

View user profile


Arresto Menor
thanks sa napaka gandang post mo na to, yes theres a lot of company out there who violates some of the bill. sana na publish na to para naman maka hinga na din ang mga kapwa ko BPO employees

View user profile


no, this is not yet law

[i] Visit our FB Page: BPO Employee Legal Advice
Warning and Disclaimer: I am not your lawyer; and you are not my client. With the limitations of an  Internet forum, a thorough review of your concern is not possible. View my comments at YOUR OWN RISK. It is best to actually retain a lawyer for your individual concerns.
View user profile

Sponsored content

View previous topic View next topic Back to top  Message [Page 1 of 1]

Permissions in this forum:
You cannot reply to topics in this forum