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No refund - online purchase

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1 No refund - online purchase on Mon Sep 30, 2013 12:25 pm

Queennie Pardilla


Arresto Menor
Hi! I bought vouchers for the 32-hour Mandarin class in The Bridge Language Center last August through cashcashpinoy.com. Before I made the
purchase, I asked them for the start of class schedule. I was informed its going to be on the 1st or 2nd week of September, every Sat 12-4pm in Ortigas/2-4pm in Makati. However, until now, they have not confirmed the start of class. The reason they gave me early September is because they still need to fill-up slots for minimum number of students. I told them that if class begins later than what they told me before, I have another class coming in a couple of months, it will be a conflict since its whole day of weekends since its for a licensure exam and we have work on weekdays. I have sent them text msgs in the last 2 Fridays for updates but they didn't reply back.

I emailed cashcashpinoy about my situation and I have asked if I can do a refund. They said no. They said that No Refund is written in their Universal Fine Print and that the vouchers are valid until February 2014.

I would like to know if the no refund policy they impose is valid and if there is anything else I can do to get my money back. Thanks.

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2 Re: No refund - online purchase on Wed Oct 02, 2013 9:31 pm

attyLLL


moderator
imo, it is valid because they are still able to provide the service.


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3 Re: No refund - online purchase on Wed Oct 23, 2013 10:21 pm

babyxy


Arresto Menor
Hi, I also have the same situation in regards to a deal that I made from cashcashpinoy. Last July 10, 2013 I had purchased a tricity tour package for December. After the purchase I made a call to the agency and was told they have December dates available but was told to just email them to get the info. I emailed all the email addresses that they have however they haven't responded to me with that. It's been 3 mos of battle with emails and messages and calls to the agency which has different numbers and people that I have talked to and eventually requested for a refund. But they told me no refund on the fine print but instead the money I gave them is gonna be valid for a tour within a year. It's hard to communicate with them since they barely respond to my emails with a reason that they receive a lot of emails everyday. I have asked cashcashpinoy but was told no refund as well. The apparent owner made a confirmation that he understands i want to get a Singapore tour in exchange to the tricity but when i emailed them after talking to the owner, was told they cant and gave me a Hongkong tour instead for the reason that they can only give me a package according to what i've paid for. December is getting closer but I still have no positive info if I can still make it in December or no. Please help me with this situation. Thanks and more power!

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4 Re: No refund - online purchase on Wed Oct 23, 2013 11:02 pm

aguilar.benedicta


Arresto Menor


you better go to the office personally or else walang mangyayari sa complain mo.

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5 Re: No refund - online purchase on Thu Oct 24, 2013 12:37 pm

babyxy


Arresto Menor
I would love to but I am in Cebu and they are somewhere in Luzon Sad

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6 Re: No refund - online purchase on Fri Oct 25, 2013 5:53 pm

attyLLL


moderator
try contacting the credit card company to reverse charges and allege that they are not providing the service promised.


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7 Re: No refund - online purchase on Sat Oct 26, 2013 1:00 pm

babyxy


Arresto Menor
Is that still possible? We have purchased it last July though.

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8 Re: No refund - online purchase on Wed Oct 30, 2013 4:53 pm

attyLLL


moderator
you can also file a complaint at dti. or better to work a deal with the agency if still possible.


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