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Lost Labor Case due to command of responsibility

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CallCenterEmployee


Arresto Menor
Hi Atty.
I filed a labor case March this year. Unfortunately I lost in the case due to "command of responsibility" . I'm an operations manager in call center. May agents dropped calls . They were all terminated including their team leaders. After a week. They terminated me. I filed a labor case of illegal dismissal. Please enlighten me about command of responsibility,

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Patok


Reclusion Perpetua
that means you are responsible for your subordinates..

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CallCenterEmployee


Arresto Menor
But I'm not the direct report of those agents. Hierarchy is agent reporting to Supervisor then supervisor reporting to me as a manager.

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HR Adviser


Reclusion Perpetua
Command Responsibility means that the mistakes of your subordinates is also your mistake. As a manager, you cannot wash your hands and say that you are not aware and thus you are not liable to whatever offenses your subordinates did. As a manager, it is your responsibility to oversee your people. and not simply rely on your supervisor.

Here's a concrete example:

In a fastfood chain where half cooked chicken is served and the customer complains, the party responsible for that is not only the production crew who mistakenly half-cooked the chicken but as well as the the supervisor, the manager in the branch and the area manager.

I hope you would understand that being a manager is not only a title but a responsibility and liability as well. You are placed in that position entrusted by the company to overlook and over see the area and the people given to you

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CallCenterEmployee


Arresto Menor
If we follow your logic , how come my boss and her boss were not terminated too? No sanctions given to them by the company.

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HR Adviser


Reclusion Perpetua
It is an issue you can point out and make it an argument in you motion for reconsideration

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CallCenterEmployee


Arresto Menor
Thank you. We have 10 days to appeal.

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HR Adviser


Reclusion Perpetua
Good Luck Smile

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CallCenterEmployee


Arresto Menor
Thank you po.

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attyLLL


moderator
just focus on filing your appeal.


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CallCenterEmployee


Arresto Menor
Talo po sa caso sa court of appeal Sad

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