I've been with this BPO company for almost 7 years. I started as CSR then promoted as SR Quality Specialist. I got suspended for Survey Manipulation, being part of the Quality Team I will not gain anything from such allegation. They were not able to provide solid evidence against me and they did not even scheduled me for an Administrative Hearing. I decided to go to NLRC to have conciliation, through SENA. But they did not respond and I was advised to file a complaint.
After a year of going to NLRC, twice a month, we've only seen the respondent's atty, thrice and they change their representative thrice as well.
Last November, we received the resolution that we won the case. As expected the respondent appealed the case. I would like to know if there's a way, proceedings, or policy to have this matter resolved ASAP, as based on the papers sent by the respondents and seen by the arbiter, there are no solid evidence to prolong the case.
I've been out of work for more than a year now, as I was expecting my papers, such as COE and the rest to apply for a new job. I'm really eager to have this matter resolved as I'm a mother of one. Also, this is my first job.