Maam/Sir i have read your blog about article 282 of labor code of the philippines, this is my case as of today , i am working at bpo company which we handle local credit card , i recieve a call last nov 2013 for the request of change of billing address . i processed caller request for change of billing but unfortunately this call is a account takeover, information of our card holder was been captured by this fraudster.but before i processed i checked first the account properly, but regardig with our quality assurance team i failed to identify ch accnt properly for those 3 question caller only passed one identifiers which i still disputing untill now. the amount that is been fraud for that account is 210k which is my company wanted me to pay.
Actually maam/sir the reason this account was been fraud due to our main office issued upgraded card that is delivered to the new billing address , this is the thing that i still disputing with my office. our policy is not to issue replacement when there is a change of billing address with in a 3 months but they issued and deliverd to the new ba , actually maam i didnt issue a 2nd cards or a suplementary while there is a change of address only our back office issued card and that and delivered it to that new billing address. actually maam/sir since we have a monitoring team that monitored transaction which is un ussal they need to confirm it with our client but authorization team do call out only once., they didnt allert which the said transaction snce it is 200k and only ontime transaction is very unussal to the account . they only said that they call multiple times and the truth is they only call once.
This is my concern maam please help me. i compay want me to pay the whole amount even though that this is not my fault they issue a upgraded card and delivered to the new ba less than a month from that day of change of address. they didn't conduct proper checking for the said transaction., please help thanks actually i dont have that money to pay for it our salary is too smal for the big responsibily our office given to us . our salary is ony 10k per month and we have a very difficult work since it is a financial account.
by the way the company where is worked now is only an outsource of the said bank please help me thank you