I had resigned with a BPO/call center last 2012 after being with them for 4 years. I served a 30 day notice and took an approved 14 day terminal leave. I even received a certificate of employment and clearance.
Between 2012 to the present year I have only found employment in smaller BPO companies because I have been mysteriously rejected from more well known BPOs. The most extreme case was when I had already passed my pre-employment medical exam and awaiting my start date, when I was informed that my application would no longer be processed.
It was only recently, that I found out, from the feedback of one of the companies I applied to, that in my background check my former employer back in 2012 was declaring me as a terminated employee of only 1 month, who had gone on AWOL.
When I requested a copy of the background check it showed that it was an HR personnel who had declared this information.
I submitted a complaint (SENA) in DOLE under UNJUST LABOR PRACTICE, OTHERS: PLEASE EXPLAIN WHY TERMINATED WHEN RESIGNED and the relief asked for was restitution of my RESIGNED status.
I presented all relevant documents (resignation letter and certificate of clearance).
My goal was to get a certificate stating that I was a resigned employee and that I was not terminated.
To my dismay, in the first conciliation conference the DOLE hearing officer informed me that a SENA is only for MONEY CLAIMS and that he will not help me get a certificate stating that I am a resigned employee.
So I asked for damages amounting to 500,000 pesos for the 2 years of lost wages and benefits, and emotional damages.
So far there has been no feedback from my former employer.
1) What relief may I ask for that will prove to employers that I am a resigned employee and not terminated, since DOLE said that they will not help me get a certificate stating that I am resigned?
2) Am I entitled to damages or some sort of monetary compensation, as I know that damages are not Money Claims (which are SSS etc. contributions)?
3) Is the DOLE hearing officer correct in stating that a SENA/complaint can only be submitted for Money Claims, because when I looked at their SENA form, Money Claims is only letter A of choices A to P?
4) How do I compel my former employer to clear my name from the BPO blacklist that they have put me on?