I worked in a BPO for 3yrs and was pirated by another BPO to work at the same account. Now, I have been working for 2yrs for them. However, we were advised that the account I am working on now will be disolve. For this, I and the rest of my co-agent will be transfered to another department in the same account.
But the problem is the HR department and our Team Leader has advise that we to be summon for a HEARING regarding to POOR PERFORMANCES.
The grounds being stated are the following below:
- March and April I failed lost hours which is equivalent to 2HITS.
My reason for these is I was sick last week of March and 1st week of April and have a doctor visit due to sickness.
- May I failed (AHT) Average Handling Time for calls
- June I failed because of 1 detractor survey
- July I got exempted because I was hospitalized
- August I failed because of 1 failed survey.
Each month we are given an Online Coaching which is asked to be sign out before the end of shift. These Online Coaching is due to the performance that we had for the month.
However, these day I was in a HEARING conducted by the HR personnel stating that I am to be TERMINATED because of the poor performances I have in the past few months.
I feel that, this is one way of them to make us leave the company and resign as the account is nearly to be disolved. However, I have no evidence of that ground.
Please advise legal matters... shall I resign ahead of time before the effectivity of the TERMINATION and is the TERMINATION legal?