This is to confirm the receipt of your email. In line with your concern, we sincerely regret to inform you that our bank is not yet offering a loan restructuring shceme or any program with similar nature for existing loan.
We are sorry to hear that you are experiencing some difficulty right now in meeting your obligation. With you we hope for a solution soon.
I was upset because they did not even coursed me through right person or the affected department. They even did not tell me of any recourse that i may do in order to repay them. This response is just short of saying "bahala ka sa buhay mo" and that they are just like waiting for my checks to bounce so that they could have a reason to bring me to court.
Is there a way that i could do to get their attention and be able to get the person that i should talk to, to discuss restructure? I attached a letter with my email to them indicating my problems and the probable loss of my checking account that's why i am communicating with them for probable solutions, can i use that as evidence that i did not have ill intentions in case my check bounces?
Please help me.
Thank you and God Bless to All and to whoever could respond to this.