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ATM Card trouble

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1 ATM Card trouble on Thu Dec 04, 2014 10:50 am


Arresto Menor
is this case, ok/winable to file legally?
How much money should I shed off?

To whom it may concern,

November  28 2014, 5-6 pm period,I used my atm debit card at Savemore Supermarket at Festival mall Alabang, my account was debited four times, due to the machine trouble, as per cashier info; the machine was having error, but even though, she tries several timers, w/o success.   I then decided to pay In cash.

On Dec 01 2014, I again used the atm of eastwest bank at Second Floor Festival mall, money was widrawn but I then noticed that my account balance was less, of what it should be. To verify my suspicion, I asked the bank employees to verify my inquiry, I got my SOA and there I found out of the awful results that my money was debited.
As an educated person, I went to the grocery involved and verified also, it was later confirmed using their investigations and CCtV, that I was right.

Both the grocery and the bank, promised me to settle such matter, which I agreed upon.
My contention is, why is it taking so long, to settle such matter, in all, I lost a lot of money, which was brought about by their inefficiency, I wonder if they are hiring proper people which should man their jobs.
Due to lost of precious time, following this up. I also lost some business meetings, because money involved never materialized. I understand that you need time to settle these, but pls also understand that because of the problem you brought to me, damaged and emotional stress was done. I should do something worthwhile to bring food to the table rather attending to these issues, brought by such. I fell short on my financial responsibilities due to the problems brought by your store. Let my family ate leftover foods.

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