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ISP Provider billing problem

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1 ISP Provider billing problem on Tue Jan 27, 2015 12:43 pm


Arresto Menor
Hi good morning,

I just want to ask for some legal advice regarding my case. Last 2012 I applied for a globe bundled service (internet+phone) and used it for at least a year and terminated it on November 2014, during those period I only received billings to my internet. I'm a good payer until last year after I cut my transaction with globe, another billing with another account number bearing my name surfaced and it states that I owe Globe an amount of P11,000 which I didn't used or even know. The billing started to surface only on January of 2014 until May 2014 because it was cut due to large unpaid bills. To my surprise they are charging me the account. Their reason that I applied for a "bundle" plan, that mean that the internet and phone billing are separately done. But considering the year I applied for the plan and the "ghost billing", it has a 1 year gap on it. I applied for the plan on 2012 and I got the first billing for the "ghost" one just January last year? Is that even possible? Adding to that is the billing statement which shows that the calls were made from different parts of luzon which I didn't even visited. And those dubious calls were made after I cut my account. I already sent a dispute letter to Globe, with a proof of receipt but I doubt that it reached the higher-ups since this week another law firm contacted me to pay those unwanted bills. I'm planning to bring this up to the NTC, but first I just want to ask for some legal ways to remedy this issue because as of the moment, Globe already closed their doors for an other ways to solve this problem than for me to pay those bills which I don't intend to do. Thank you very much

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