after a few weeks of waiting and being told that my complaint is invalid they finally found the record where the agent intentionally disconnected the call. i was asked by the supervisor to give my terms for compensation for the inconvenience and they will forward it. I was promised a callback multiple times and it was never fulfilled. i had to callback multiple times to get a feedback and was promised multiple times a callback and it never happened. after all the inconvenience they said they will give my terms but i need to enroll my account to auto charge if not i wont be given the compensation for the inconvenience. In the first place that compensation is for all the inconvenience they have done and for them to set terms and mask it under a condition to get what you deserve is "unfair business practice". this inconvenience is now 2 months running.
Meron po ba akong pwedeng magawang action dahil after all the inconvenience they sila parin yung mayayabang and they will make you feel helpless because they can always say no and make it go down the drain. salamat sa mga payo