I opened an EON account at Union Bank of the Philippines(UBP) more than two years ago and I was issued an EON Visa Electron card. I've been using the said account for purchases made over the internet.
Somehow, some of the purchases that I made on some internet merchants have failed but Union Bank of the Philippines went ahead and deducted the amount from my EON account. I e-mailed UBP's customer support and reported to them about what happened but was told to call the customer support hotline instead but still they were not able to help me recover the missing funds.
Thousands of pesos are missing from my account for over two years now and so I want to ask if there are some ways for me to do to be able to recover my missing money?