We bought a townhouse in Camella Lessandra Bacoor way back 2011. We had 1 day tripping to the site and immediately reserved the property on the same day. After we have signed the contract and submitted some of the requirements like the Post Dated Check, we never heard anything anymore from their sales agent - hence it created an impression they only want our money without any proper service given. We also tried to contact their admin but it seems so hard to reach them. Until such time that we were discourage to continue our payment. We recently had a talk with a new account officer and we felt everything will be solved and will be process. But along the way, here comes the account office who gave her phone number but does not answer our calls. We tried shoot an email as well but it takes us a couple of email before we get a sort of partial reply.
I went to their admin office in Alabang Star Mall, admin said that the account officer will come by the office after lunch so I decided to wait. Come afternoon no one attended my concern, I was just advised by another person to get back the next day.
We felt that we were ignored since day 1 so we requested withdraw our account and request for a refund but until now no one is addressing our query.
Is it still possible for us to have a refund.