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Need your advice.

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1 Need your advice. on Sun Apr 03, 2016 3:20 am

prototypeone


Arresto Menor
Hi guys, hihingi lang po sana ako ng advice. May hearing kasi ako bukas due to a case sa isang bpo company. I have mistakenly disclosed a personal info ng customer. However, sa process namin pwede naman talaga however nagkaroon ng disconnect between me and the customer. Naging malinaw ang tanong ko sa kanya and malabo ang naging sagot niya. So ngayon, naescalate na ang issue sa client na mismo. Here's the catch, may naririnig ako na balita na tatanggalin daw agad ako though may hearing pa. My questions are (1): What can the company do for me? (2): Follow up sa first question, I have evidences na pwede magpakita ng fraudulent/stat manipulation cases na mas matindi pa sakin and under zero tolerance policy din pero napapelan lang. Is it possible na mapapelan lang din ako?(3) The twist here is I presented this incident mismo sa supervisor ko right away, and nagkasundo na sa client na idiretso para mapacify nila agad si customer. So with the previous cases na nabanggit ko sa second question ko, possible kaya na hindi alam ng clients yung incidents before and magagamit ko kaya yun as bala kung tatanggalin man ako sa account or company? Because it will be totally unfair para sakin. Kasi as I've said I have evidences and may kopya ako ng policies namin wherein yung offenders is di naman natanggal and what they've done are mas mabigat. Ano kaya laban ko dito? Kasi iniisip ko dito is magkakaroon ng conflict between the client and the vendor (kami). Since pano napapalusot ni vendor yung ganung incidents pero di nila kaya mapalusot yung akin and termination agad ang magiging sagot and susunod nalang sila sa client? Pls help

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2 Re: Need your advice. on Mon Apr 04, 2016 9:54 pm

HrDude


Reclusion Perpetua
prototypeone wrote:Hi guys, hihingi lang po sana ako ng advice. May hearing kasi ako bukas due to a case sa isang bpo company. I have mistakenly disclosed a personal info ng customer. However, sa process namin pwede naman talaga however nagkaroon ng disconnect between me and the customer. Naging malinaw ang tanong ko sa kanya and malabo ang naging sagot niya. So ngayon, naescalate na ang issue sa client na mismo. Here's the catch, may naririnig ako na balita na tatanggalin daw agad ako though may hearing pa. My questions are (1): What can the company do for me? (2): Follow up sa first question, I have evidences na pwede magpakita ng fraudulent/stat manipulation cases na mas matindi pa sakin and under zero tolerance policy din pero napapelan lang. Is it possible na mapapelan lang din ako?(3) The twist here is I presented this incident mismo sa supervisor ko right away, and nagkasundo na sa client na idiretso para mapacify nila agad si customer. So with the previous cases na nabanggit ko sa second question ko, possible kaya na hindi alam ng clients yung incidents before and magagamit ko kaya yun as bala kung tatanggalin man ako sa account or company? Because it will be totally unfair para sakin. Kasi as I've said I have evidences and may kopya ako ng policies namin wherein yung offenders is di naman natanggal and what they've done are mas mabigat. Ano kaya laban ko dito? Kasi iniisip ko dito is magkakaroon ng conflict between the client and the vendor (kami). Since pano napapalusot ni vendor yung ganung incidents pero di nila kaya mapalusot yung akin and termination agad ang magiging sagot and susunod nalang sila sa client? Pls help

Wala naman kinalaman yung isang kaso kahit na may hawak kang ebidensya. Kaya kung tatanggalin ka e kaya nilang gawin yun basta my ebidensya sila laban sayo at kahit ipakita mo yang ebidensya mo e wlang koneksyon yan sa kaso mo.

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3 Re: Need your advice. on Mon Apr 04, 2016 9:56 pm

prototypeone


Arresto Menor
Pero eto po may update na. Suspended na po ako pero di nasunod yung due process. Di pa ako hinihingan ng explanation yung side ko.

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4 Re: Need your advice. on Tue Apr 05, 2016 5:54 pm

HrDude


Reclusion Perpetua
prototypeone wrote:Pero eto po may update na. Suspended na po ako pero di nasunod yung due process. Di pa ako hinihingan ng explanation yung side ko.


Yang suspension mo ba e sanction/penalty na ng kaso mo o 'preventive suspension' lang?

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5 Re: Need your advice. Today at 6:06 am

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