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HELP!! WHAT CASE SHOULD I FILE OR WHAT LEGAL STEP TO DO?

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lemon0930


Arresto Menor
Hello everyone! Sana may makatulong sakin dito.
I badly need legal advise regarding my problem.
This is with YAZz prepaid credit card whose under metrobank. Last July 1st, I used that prepaid credit card para sana i-withdraw ang funds ko amounting 25k php with a 3rd party provider named paypal. I wasn't aware na hindi pala nila supported ang withdrawal ng funds in any means kahit atm ang usage nya. Naghintay akong pumasok ung pera for about 2weeks pero wala padin. So i tried calling paypal para iclear sakanila. At first akala ng paypal ay delay lang ang pasok nun. Hanggang sa nagprocess complete na ang transaction with them. Kaya I decided to contact Yazz, dun lang nila sinabi na hindi pala nila supported ang withrawal of funds. So i got worried and clarified if ibabalik ba nila ang pera ko sa paypal since inulit ulit nila na walang means para matanggap nila ang pera ko dahil di nila supported ang process at wala akong account sa kanila. After weeks i waited pero di pa din nababalik un sa paypal account ko. Kaya naman tinry kong tawagan ulit ang paypal at dun nga sila nagsagawa ng tracing. That was around August 24. After waiting 48hrs. natrace nila na masa Metrobank nga daw ang pera ko na 25k at di sila pinapayagan na iforce pabalik ang pera ko dahil need daw ng permission ko. So once again I called Yazz around August 26. Sabi nila itetrace pa daw nila yun sa end nila and I insisted na wala akong bank account sa metrobank at merely prepaid credit card lang ang meron ako saknila. Until now after a month of contacting them at sinasabi nila na tinetrace pa daw nila ang pera ko wala pa din silang certain solution tungkol sa nawawalang pera ko na pinrocess nila sa kanila ng walang permission ko, at for the fact na sabi ng yazz metrobank na di nla supported ang process na un di pa din nila magawa ibalik ang pera ko at ngayon ay hindi na sila sumasagot when i try to ask them san ang main office ng metrobank.

Ano po kayang legal step ang pwede kong gawin para mabawi ang 25k ko? At ano po kayang kaso ang pwedeng maisampa? Thank you po.

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