I just want to consult my problem regarding the car loan. I availed a car loan from the bank, after almost two years I fully paid it.
Then I availed a car loan again from the same bank, due to financial difficulties I didn't pay it for the last 2 months.
I asked the bank to send the OR/CR of the first car that I lent from them, however, they didn't give it because I have a past due.
They told me to pay first the 2 months past due before they release the OR/CR of the first car. I told them that I have a financial difficulty and I cannot fully pay the two months past due.
They told me that it's there bank policy to not release any documents if you have loan past due.
I need help on this one, what is the right action to do? It is legal that they hold my OR/Cr for the paid car even if you have a past due for another car loan?