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Termination during Training

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1 Termination during Training on Thu Sep 28, 2017 12:08 pm

Cecilia Layao


Arresto Menor
Hi Atty. I work in a BPO company. I got terminated in call simulation on my 30th day. kindly check the facts below:

1. The trainer is not a trainer, He is a team leader and doesn't know the type of learners he has.
2. Since he is a team leader his time is being divided he goes to his team on the floor to check and coach his team, attends meeting and go back in our classroom to teach from time to time our learning is being interrupted.
3. the team leader who happens to be a trainer at the same time,sent us home 2 hrs/1.5 hours before the end of our shift. Which could have been used for our additional leanings.
4. The Quality Specialist did record our call simulation for certification. there is documentation of coaching but there was no recording of the call and can't prove that the guidelines were met or not.

because I failed the call simulation which is the toll ate for me to go to the next phase of training they terminated me. My defense is the reason why I failed was because the trainer did not rain us well and he is not a certified trainer to train and handle class, plus the call simulation should have been recorded because this is an important document.

Should I continue to file a case against this company? Because I already filed a case against them. I just want to know if this case is a WInner case on my part.

Please give me an advice. Thank you

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2 Re: Termination during Training on Thu Sep 28, 2017 1:07 pm

mikos23


Reclusion Perpetua
When did you file a case against them and what did you file?

The way that I see it, you filed a case to get back at them for failing you.

No matter what you say, a trainer is someone who trains people, what he experience and what process need to be followed. one doesn't need to be a certified trainer to train. Most of the outsourced trainers doesn't have a certification. It is the duty of the trainee to learn and improve oneself based on what he/she learns from the trainer.

So now, since you failed, you are criticizing the company and its policies and procedure, and wanted to file a case against them?

Anyway, if you want to file a case, go ahead, but i think you will be wasting your time.

BTW, please post once only so that you will not be spamming.

Regards,

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3 Re: Termination during Training on Thu Sep 28, 2017 3:35 pm

Patok


Reclusion Perpetua
you failed.. moved on..

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