I'd like to seek an advice re my assistant's birth certificate problem.
a. She was born out of wedlock and was registered under her mother's family name. However, there was an error in the registration. the family name registered was ARADON instead of ANADON. What should she do? She told me they have already sought help from their local civil registrar and they even paid certain amount for the change but until now, nothing happened.Btw, no receipt was issued during the transaction.
b. They also filed for a petition for the change of her family name from her mother's to her father's surname. According to her again, they paid again but until now, they did not receive any feedback from the municipal civil registrar's office despite their effort to follow it up.
Her fiancee needs to file a visa for her but unfortunately, they encountered these problems. I'd like to help her but i do not know how.
your advise is highly appreciated.