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Lending company refusal

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1 Lending company refusal on Sat Dec 23, 2017 9:21 pm

Iseeit


Arresto Menor
I just want to seek advise regarding the lending company that I have been dealing with since 2012
1. The company never, not even once, issued an official receipt to us. They only issue printed paper.
2. The company refuses to issue a summary pf our payment
3. There is no transparency regarding our “balance”
They refuse to make clear explanations as to why our current balance grew sooooo big. ( I kept the pieces of paper they issue every transaction)
Do I have the right to ask for summary of payments and official receipt?
By the way, they asked for our payroll atm as a collateral so I never missed a payment, but I was just so confused as to why my loan balance got so big

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2 Re: Lending company refusal on Sun Dec 24, 2017 2:12 pm

xtianjames


Reclusion Perpetua
What is their reason for refusing to provide you with a summary of payment? if they will not be willing to provide this to you, try to approach DTI.

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3 Re: Lending company refusal on Sun Dec 24, 2017 2:14 pm

Iseeit


Arresto Menor
They only tell us that they cannot provide a summary of payment because they don’t have the information on their end anymore

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4 Re: Lending company refusal on Sun Dec 24, 2017 2:25 pm

xtianjames


Reclusion Perpetua
then ask them who has access to this information and dun kayo magrequest.

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5 Re: Lending company refusal on Sun Dec 24, 2017 2:28 pm

Iseeit


Arresto Menor
If just in case their main office cannot provide the summary of payment, what is the next best step to take?

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6 Re: Lending company refusal on Sun Dec 24, 2017 4:09 pm

xtianjames


Reclusion Perpetua
Raise your issue with the company with DTI.

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7 Re: Lending company refusal on Sun Dec 24, 2017 4:21 pm

Iseeit


Arresto Menor
Thank you!

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8 Re: Lending company refusal on Wed Dec 27, 2017 12:44 pm

Iseeit


Arresto Menor
Hello, i just asked the lending company today for official receipts of all the payments I made since 2011 they said they would only give me an official receipt once all the balance has been paid off, is that actually okay?

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9 Re: Lending company refusal on Wed Dec 27, 2017 12:53 pm

Iseeit


Arresto Menor
In addition, they also asked us to fill out a Manulife Insurance form and deducted the insurance fees from us but we never received any inaurance policy from them

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10 Re: Lending company refusal on Wed Dec 27, 2017 12:53 pm

Iseeit


Arresto Menor
In addition, they also asked us to fill out a Manulife Insurance form and deducted the insurance fees from us but we never received any inaurance policy from them

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