I work as a call center agent and just thought of asking legal advice from you guys. I would really appreciate any of your responses soon.
As call center agents we can be transferred from one account to another if we intend to do it. I was transferred from Customer Service agent with a basic pay of Php 17,000 to an Outbound Sales agent with basic pay of Php 21,000. Things are going smooth then a "FRAUD" case was filed to us by the Clients and decided we can no longer work within the account.
However our internal code of conduct states that the incident is not covered as fraud so we were offered to be transferred to a different account within the company.
We're okay with the transfer however there will be a salary slash. Prior to the transfer to the Sales account, I signed a contract with the amount I've stated above. From Php 21,000 my salary was slashed down to 18,200 ( I still need to haggle with the amount as the original slash was Php 17,400)
I'm already on regular status before the transfer to the sales account. Everyone that I actually asked is saying it's illegal. Even my supervisors said the same thing. But the company says it's their prerogative to downgrade our salary as there is a change of job grade.
Is this legal? I'm looking into resigning soon and I want to take it further.
Thanks in advance. Cheers!