My husband was a victim of a building accident (January 2010) in a prominent mall here in our country, he and another friend are unsuspecting mall shoppers chilling on the main lobby of the mall when suddenly, the sunroof above them collapsed and injured them. My husband was severely injured in the face while our other friend has several deep cuts on the arms. (imagine fragments of glass falling on you from the 4th floor)
Though the company took charge of their medical needs/expenses, we're still not completely satisfied with their actions. Magaling cla nun una, pero nung mejo namatay na un issue nun accident, nag lie-low nadin cla sa pag-aasikaso dun sa victims. They don't prioritized much the follow-ups of the victims, like just months ago, before our wedding, though its been a year since the accident happened, his injuries still hurts, splinters of glass were still found on the wounds in his face (his face swelled nun december kace malamig, and un nga, me natira pang maliliit na glass) We went to the mall admin/clinic pra ipagamot ung swelling but they didn't accomodate us because its holiday and tapos na daw ung coverage ng health insurance nila for the victims. They told us nalang to go to other hospital, ipagamot and just have the expenses reimburse. Di na lng namin gnwa kace maaberya, time consuming, we were planning our wedding that time kya ayaw na namin maubos ang oras nmin sa kanila.
We know that their responsibility shouldn't end there, it shouldn't end lng dun sa pag cover nun mall sa medical needs/expenses nila. There's gotta be an action from them that we should demand that'd be worth the physical/moral damage and abala na gnwa nila sa victims.
My question is what definite action from them should we demand?
Though from our last meeting with them, the management told us to submit a "letter of claims". How does it go? tama po ba na ganun? We don't have an idea pano ggawin?
Please help, but then, thank you for taking time reading this.