Me and my wife have a Lending Business and our customers our all callcenter agents. A close family friend works on this call center and we decided to have her manage all loan applications/payments (we finance her) and directly deposit the money on our bank. (She gets a percentage ofcourse)
1st week of March she was able to collect about 56k from the borrowers. We are always reminding her not to carry big amounts on her bag and going out alone to avoid being victimized by robbers.
We were expecting the money that same week but she never contacted us. To make the story short, she came to our house 3 weeks after and told us that she was robbed on 1st week of March and she didn't informed us because she was so afraid that we might scold her much.
She cant show any Police blotter and we doubt that her story is true or not.
We decided to make an agreement signed by me, my wife and her that she will pay the amount and surrender all remaining payments of the borrowers by next week. We agreed that she will give us an update about the payments from the borrower and when it will be deposited on our bank.
Payday came and she is not contacting us anymore. Total amount that she have is about 100k together with the money robbed and remaining payments from borrowers.
We are not sure what would be the best step to get our money back.