I currently work in a Call Center and I was recently put on preventive suspension. For the reason po na nag release daw po ako ng call. The incident happened 04/30/2011 but, it was monitored by the quality analyst last 05/11/2011. And it is very hard for me to remember as to what transpired during the call since, 2 weeks have passed and yung mga supervisor na sinasabihan namin kung mag release man po kami ng call was only advised verbally because katabi ko lang po sya. And now, he states that he also can't remember.
This is my first time to experience being accused of something that I did not do. And ang proof daw po nila ay ung "CMS"(call monitoring system) and it showed daw po na "RELEASE" yung call na sinasabi nila. At sabi po nila na CLASS D offense daw po un.
I am afraid po na baka iterminate nila ako ngayon po na may sakit un anak ko at ako lang po ang bumubuhay sa kanya.
Wala pa pong schedule ung admin hearing, sasabihan na lang daw po ako.
I hope na sana po masagot ninyo itong inquiry ko kasi hindi ko na po alam kung ano ang gagawin ko.