I was once an agent of this Call Center. My work experience was great. The management before was the best. But now, I've heard that everything has changed. Recently, my friend told me that some of their co-workers were dismissed on the spot. I said to myself "whoa, this can't be?".. I coudn't believe what happened to the happy working place they have advertised every single day.. I've waited for two days for my friend to give me the detailed information about this.. At first I thought that the dismissal was illegal, but then, when she gave me the exact information written on the paper they signed it shows that this particular Call Center emphasized that their employment will be terminated in sometime and it's exact a month notice, where in fact is legal. It was clearly stated that if so ever there will be a vacant job slot, they can rehire these agents..Recently, they called some of the agents to re-employ them, but the problem is, some declined. And they said that they couldn't get the severance pay if they'll decline.. I beg for your help in this.
Are they obliged to go back since it was written that they are still connected to the company till this certain time? If they decline, can the company terminate them due to AWOL?
I've also heard that those who did not receive the call will get the whole severance pay. Isn't it unfair for those who were called back since they do not have a choice but to go back to work and pretend that as if nothing happened? Is it legal for the company to do this? What if the agents who were asked to work again file a case against the company, will this help to fight their right?
I really need your help. I hope I can get a reply from you soon since they need your legal advice on this, for them to know what's the right thing to do..
Thanks for taking time to read this..