I'm currently working in known call center. Recently, I was asked to give a notice of explanation in regards to and incident where I asked one of my colleague to call our help desk to ask for my PC login password to be reset.
The offenses included on the report are as follows:
1. Violation of computer/internet acceptable use guidelines. This clause defines the violatation wherein I transmitted my username to another person.
2. Acts of fraud or willful breach. Cant think of any simpler word to define it.
I would like to seek advice on what should I include in my notice to explain. I hope someone can post I reply to help me due to the fact that I'm afraid on what I should say because anything I say can be used against me.