My mom (debtor) borrowed money from a certain person (creditor) in our community and she was able to pay her daily as agreed upon. One day the creditor borrowed the notebook (used to list down or account the remaining balance of the loan) of my mom and was not able to return it to her until now. When my mom was insisting to get it back since it's her only proof of payment to the creditor, the creditor was saying that it was lost or brought by their kasambahay who fled. Since there was no more proof, the creditor gave a new notebook with a new computation, disregarding the remaining balance of 24K of the loan and stating that it still should be 42K which is the principal amount. My mom then refused to pay the 42k until she gave back the original notebook so the creditor got mad and grabbed my mom's shirt in front of other people outside our house.
This triggered us to report a complain in our brgy regarding the confrontation with physical act. But on the 1st hearing, they were not entertaining our complain about the confrontation but they kept on talking about the loan that we should pay to the creditor. We're willing to settle our debt but not the 42k again.
Please assist us on how to handle this arrogant creditor. Thanks in advance.