This is how it happened: our bookkeeper/disbursing officer deliberately cut the amortization thinking that my payment would end at the 5th year like that of my other officemates. Besides, there had never been any advice from GSIS (warning, notice, whatever) within a year after such payment was terminated (thought to be fully paid).
Does GSIS have any obligation as regards this matter? the asst. branch manager here in our place has said that i can request for a REFUND ONLY. But, oh, GSIS has invested my money already for a while, and am expecting a profit now, and they couldn't provide me such because of THEIR oversight?
The same asst manager has said that this is the problem in government when your officers are replaced. Oh, I thought products like this are protected by contracts?
Please advice. thank you very much.